Job Description

Service Desk Engineer

Job Title

Service Desk Engineer







Chennai, Mumbai & Bangalore

Employment Term

Full Time

Reports to

Team Head


Roles & Responsibility:

    • Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
    • Address user tickets regarding hardware, software, and networking
    • Creating users, security groups, computer accounts, and GPO policies in AD
    • Creating users, security groups in Azure AD
    • Configure and Manage Wireless Access Points
    • Maintaining and administering computer networks and related computing environments
    • Troubleshoot network and wireless connectivity of corporate users.
    • Hands-on experience in networking, routing, and switching
    • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Education Qualification:

Candidate must possess at least a Bachelor’s degree


  • Minimum 1.5 Years to Maximum 4 years.

Language Proficiency:

English – Extraordinary

Technical Skills:

  • Basic knowledge on Windows & MAC OS troubleshooting
  • Creating email accounts in O365
  • Troubleshoot O365 related issues
  • Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
  • Thorough understanding of TCP/IP and networking concepts
  • Manage file servers and printer servers
  • Manage hardware and software assets
  • Ability to create accurate network diagrams and documentation for design and planning network communication systems.
  • Handling Outlook and Mailbox related issues
  • Assist users in connecting Video conferencing applications such as Zoom, Webex, etc.
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Knowledge of application transport and network infrastructure protocols.
  • Conduct remote troubleshooting and Customize desktop applications to meet user needs.
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests.

Behavioural Skills:

  • Good communication skills (Verbal & Written) and ability to work within a 24×7 support environment.
  • Excellent verbal and written communication skills.

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